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Shipping & Returns - Policy and Procedure

Shipping Policy
We ship orders Monday through Friday, except holidays. If we receive your order by 11 am Pacific Time, we will most likely get it out to you that day. Orders received after 11 am are normally shipped out the following workday. We do not process orders or ship on weekends. If you need something shipped out immediately, please contact us by phone or email and request "Expedited Shipping" for an additional charge, and we will move you to the front of the line. We ship both FedEx and UPS.

Payment must be received in full prior to shipment. We do not accept C.O.D. orders for shipment. Local deliveries and pick-ups would be the exception.

Out of Stock Policy
If an item is out of stock, but we expect it within the next day or so, we will hold your order until that item arrives and then send it out all together. If we won't be receiving or producing an out of stock item for several days, we will go ahead and send out your partial order, and then send out the back-stocked item when available (at no additional shipping cost to you).

Returns Policy and Procedure
At All About Tranquility we want you to be 100% satisfied with your purchase. We hand select all of our products and your satisfaction is our goal. Please check your order upon receipt against your original order and report any discrepancies, damage or leakage to us within 7 days of receipt.

If you have a question or problem about your purchase please contact us before returning your item as we may be able to resolve it. Under our return policy, you may return any item in new and unopened condition within 30 days for a refund to your method of payment. To return an item to our company, please follow the steps below.

  1. If you need to make a return, please call us at (707) 894-9095 (10-6 Pacific Time Monday-Friday) to have a RMA (Return Merchandise Authorization) number issued to help us manage the return process more efficiently. Please understand, RMAs cannot be issued after 30 days of your purchase.

  2. Pack the items you wish to return and send them to the address below. Please make sure you pack the items so they will arrive in saleable condition. If items are broken or damaged, we will not be able to process your refund. The exception would be those items previously reported to us as received in damaged condition, where full refund or replacement is guaranteed.

  3. Make sure you include a copy of your packing slip, or write down your full contact details.

  4. Make sure you insure your order, as we are unable to issue refunds for items that customers have shipped back, but never received by All About Tranquility.

  5. Once your return is received it will be processed within 7 to 10 days. Your refund will be credited back to the credit card you used when making your purchase. Please allow two billing cycles for your account to be credited. Send all returns to:
All About Tranquility, 470 Muscat Drive, Cloverdale, CA 95425
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